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CIVIL SERVICE OF JAMAICA JOB DESCRIPTION AND SPECIFICATION MINISTRY OF JUSTICEJOB TITLE: Customer Care Assistant JOB GRADE: GMG/AM 1 POST NUMBER: TMP12529CG, TMP12530CG BRANCH/UNIT: Customer Service
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Step 1: Open the job application form.
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Step 4: Type 'Customer Care' in the provided text field.
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Who needs job title customer care?

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Businesses looking to enhance customer satisfaction.
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Companies with a dedicated customer service department.
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Organizations that need to manage customer queries and issues effectively.
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Retailers wanting to improve their customer experience.
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Service-oriented businesses focusing on building customer relationships.
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The job title 'Customer Care' typically refers to a role focused on assisting customers by addressing their inquiries, resolving issues, and providing support related to a company's products or services.
Individuals working in customer care positions, as part of their job roles, are required to file reports and documentation related to customer interactions, feedback, and service performance.
To fill out job title customer care forms or documents, ensure to include details such as customer information, nature of the inquiry or issue, actions taken, and resolution provided, along with any necessary follow-up steps.
The purpose of a customer care role is to enhance customer satisfaction by providing timely support, resolving conflicts, and maintaining positive relationships between the customers and the company.
Information that must be reported in the customer care role includes customer feedback, nature of issues raised, resolution times, customer satisfaction ratings, and any trends observed in customer inquiries.
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