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UPPSALA UNIVERSITY Department of Business Studies Master Thesis Spring Semester 2012Customer Based Brand Equity and Intangibles The case of the Swedish mobile network operatorsAuthors: Dass, Shuvo
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How to fill out customer based brand equity

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Identify your target audience and understand their preferences.
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Conduct market research to assess brand perception and customer loyalty.
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Evaluate the brand's visibility, relevance, and differentiation in the market.
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Gather customer feedback through surveys or focus groups to collect insights.
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Analyze competitors to understand their brand equity and positioning.
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Develop a strategy to enhance brand equity based on findings.
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Implement branding efforts that align with customer values and expectations.
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Monitor brand performance regularly and adjust strategies as needed.

Who needs customer based brand equity?

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Businesses looking to enhance their competitive advantage.
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Customer based brand equity refers to the value that a brand provides to a company as perceived by its customers. It is influenced by customer experiences, perceptions, and relationships with the brand, which ultimately impact brand loyalty and profitability.
Businesses and organizations that are assessing their brand value for internal analysis, financial reporting, or strategic planning are typically required to file customer based brand equity.
To fill out customer based brand equity, businesses should conduct surveys to gather customer perceptions, analyze brand performance metrics, assess customer loyalty and satisfaction, and determine the financial impact of brand equity on sales and market share.
The purpose of customer based brand equity is to quantify the strength and value of a brand from the customer's perspective, which helps businesses understand their competitive advantage, make informed marketing decisions, and enhance customer loyalty.
Information that must be reported includes customer perceptions of brand quality, brand awareness, brand associations, customer loyalty metrics, financial performance indicators related to the brand, and market position analysis.
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