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B11CUSTOMER SATISFACTION ON MOBILE BANKING IN PERAK, MALAYSIA. BY CHANG YONG HUI FOO YEN TING OOI YONG LE WONG CHI SHIN YONG YIN THENG A final year project submitted in partial fulfillment of the
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Customer satisfaction on mobile refers to the measurement of how happy and content customers are with their experiences while using mobile devices, apps, and services. It encompasses factors like usability, performance, and overall user experience.
Businesses and organizations that provide mobile applications or services are required to file customer satisfaction reports. This may include app developers, mobile service providers, and other entities that want to gauge user satisfaction.
To fill out customer satisfaction on mobile, users typically need to access a feedback or survey feature within an app or service. They may answer questions or rate their experience on a scale, providing comments as needed to elaborate on their ratings.
The purpose of customer satisfaction on mobile is to collect feedback that can help businesses understand user needs and preferences, improve their products or services, and ultimately enhance customer loyalty and retention.
Information that must be reported on customer satisfaction on mobile typically includes user ratings, qualitative feedback, response times, issue resolution effectiveness, and any suggestions for improvement. This data helps businesses assess their performance and identify areas for enhancement.
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