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National Accreditation Board for Certification Bodies BCB 145-Mar-2014 Accreditation Criteria For Information Technology Service Management System BCB 145 Mar 2014 Date Effective 15 May 2014 Accreditation
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What is information technology service management?
Information technology service management (ITSM) refers to the process of managing and delivering IT services to meet the needs of an organization.
Who is required to file information technology service management?
All organizations that provide IT services are required to file information technology service management.
How to fill out information technology service management?
To fill out information technology service management, organizations need to report on the services they provide, any incidents that occurred, and the overall performance of their IT services.
What is the purpose of information technology service management?
The purpose of information technology service management is to ensure that IT services meet the needs and expectations of the organization and its customers.
What information must be reported on information technology service management?
Information technology service management reports must include details on the services provided, any incidents that occurred, the performance of the services, and any improvements or changes made.
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