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St James C of E Primary School Complaints (Short) Policy Complaints Procedure (Shortened version) Purpose All schools are required, by Section 29 (1) (a) and (b) of The Education Act 2002 to have
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Start by obtaining a copy of the complaints procedure shortened version. This can typically be found on the website or obtained from the relevant organization or institution.
02
Review the complaints procedure shortened version carefully to understand the specific steps and requirements outlined. Pay attention to any deadlines, documentation needed, or specific instructions provided.
03
Identify your reason for submitting a complaint. It could be a service-related issue, a product concern, a dispute with an organization, or any other valid reason. Make sure your complaint falls within the scope of the provided complaints procedure.
04
Gather any supporting evidence or documentation that strengthens your complaint. This may include emails, photographs, receipts, or any other relevant materials. Ensure that you have clear copies or originals of these documents.
05
Begin the complaints procedure by completing any necessary forms or online submission processes. Provide accurate and detailed information regarding your complaint, including dates, names of individuals involved, and specific incidents or issues.
06
Follow any specific instructions provided in the complaints procedure shortened version. This could include addressing the complaint to a specific department or individual, including reference numbers or codes, or providing additional supporting documentation.
07
Ensure that you provide your contact information correctly, including your full name, address, phone number, and email address. This will allow the organization or institution to reach out to you regarding your complaint if needed.
08
Submit the completed complaints form or documentation as per the instructions provided. Keep a copy of your submission for your records, including any proof of delivery or confirmation emails.

Who needs complaints procedure shortened version?

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Individuals who want to submit a complaint but require a condensed version of the full complaints procedure.
02
Those who prefer a simplified and streamlined process for submitting complaints.
03
People who may have limited time or resources but still want to voice their concerns or grievances to the relevant organization or institution.
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The complaints procedure shortened version is a condensed document outlining the process for addressing complaints within an organization.
All organizations are required to have a complaints procedure in place, so it is typically filed by a designated complaints officer or department within the organization.
The complaints procedure shortened version can be filled out by detailing the steps for submitting a complaint, the expected timeline for resolving complaints, and contact information for the complaints officer.
The purpose of the complaints procedure shortened version is to provide a clear and concise overview of how complaints are handled within an organization, ensuring transparency and accountability.
The complaints procedure shortened version should include details on how complaints are received, assessed, investigated, and resolved, as well as any escalation procedures.
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