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GENERAL TERMS & CONDITIONS (EXPORT) Head Office Japan Medan Medea Timur 1A Jakarta 10110 Indonesia T +62 21 381 6111 F +62 21 384 6865, +62 21 384 3882 www.pertamina.com Product : S/R LSW Karim Period
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How to fill out general terms & conditions:

01
Start by providing clear and concise definitions: Clearly define any technical terms or expressions used throughout the document. This will ensure that your readers understand the terminology used within the general terms and conditions.
02
Include a brief introduction: Begin with a short introduction that outlines the purpose of the general terms and conditions. It should provide an overview of the contractual relationship between the parties involved and explain the basis on which you offer your products or services.
03
Specify the parties involved: Clearly identify the parties involved in the agreement. This may include your business name, address, contact information, and any relevant identification numbers. Additionally, mention the customer or client involved and their responsibilities or obligations within the agreement.
04
Describe the products or services provided: Outline the products or services that your business offers. Include details such as pricing, delivery methods, warranties, and any unique features or limitations. This section should provide a comprehensive understanding of what the customer or client can expect when engaging with your business.
05
Set the terms of payment: Clearly state the pricing structure and payment terms, including any applicable taxes, fees, or recurring charges. Specify the accepted forms of payment and any consequences for late or failed payments.
06
Specify delivery, shipping, and returns: Outline the process for delivering products or providing services to customers or clients. If applicable, include information on shipping methods, timeframes, and costs. Additionally, clarify the procedures for returns, exchanges, and refunds, including any associated costs or limitations.
07
Identify intellectual property rights: If there are any intellectual property rights associated with your products or services, clearly define the ownership and usage rights in this section. Specify any restrictions on the customer or client's use of your intellectual property.
08
Include confidentiality and data protection: If applicable, outline any confidentiality obligations or data protection measures that both parties must adhere to. This demonstrates your commitment to protecting sensitive information and can be crucial in industries where data security is paramount.
09
Specify dispute resolution mechanisms: Outline the process for resolving disputes or conflicts that may arise between the parties. This may include mediation, arbitration, or legal action, depending on your jurisdiction and industry norms.
10
Review and seek legal advice: Before finalizing your general terms and conditions, it is advisable to have them reviewed by a legal professional. They can ensure that your document adheres to the relevant laws and regulations in your jurisdiction and provide any necessary revisions or suggestions.

Who needs general terms & conditions?

General terms and conditions are necessary for any business that engages in transactions with customers or clients. Whether you are a small online store, a freelance service provider, or a large corporation, having comprehensive general terms and conditions protects both parties by clearly defining their rights, obligations, and expectations. They provide a solid legal foundation that governs the relationship and helps resolve any potential disputes that may arise.
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General terms and conditions are a set of rules and guidelines that govern the relationship between businesses and their customers.
Businesses that provide goods or services to customers are required to have and disclose their general terms and conditions.
General terms and conditions can be filled out by outlining the terms of service, payment terms, refund policies, and any other important information for customers.
The purpose of general terms and conditions is to protect both businesses and customers by establishing clear rules and expectations for their interactions.
General terms and conditions should include information such as pricing, payment methods, refund policies, warranties, and any other terms that may apply to the transaction.
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