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May 2003 Balanced Scorecard of the Icelandic National Audit Office CONTENTS INTRODUCTION ...........................................................................................................................5
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Point by point guide on how to fill out a balanced scorecard:

01
Start by identifying the strategic objectives: Begin by determining the key goals or objectives for your organization. These objectives should align with your overall mission and vision.
02
Choose relevant performance measures: Once the objectives are defined, select performance measures that will help you track progress towards achieving those objectives. These measures can be financial, customer-focused, internal process-oriented, or related to learning and growth.
03
Set targets or benchmarks: For each performance measure, establish specific targets or benchmarks that you aim to achieve. These targets should be realistic, measurable, and time-bound, serving as milestones to gauge your progress.
04
Assign responsibility: Determine who within your organization will be responsible for collecting the data and updating the scorecard regularly. Clearly assign roles and ensure that all team members understand their responsibilities.
05
Gather data: Collect the necessary data for each performance measure. This may involve analyzing financial statements, conducting customer surveys, monitoring internal processes, or assessing employee capabilities. Ensure that the data is accurate and reliable.
06
Input data into the scorecard: Use the chosen format or software to input the collected data into the scorecard. Typically, balanced scorecards consist of different perspectives or domains, such as financial, customer, internal processes, and learning and growth. Populate the relevant data in each perspective.
07
Analyze and interpret the results: Once the scorecard is populated, analyze the results to identify trends, strengths, weaknesses, or areas of improvement. This analysis will help you make informed decisions and guide your organizational strategies.
08
Take action: Based on the analysis, develop action plans to address any identified gaps or areas that need improvement. This may involve allocating resources, launching initiatives, or implementing process changes.
09
Monitor and review periodically: Regularly review the balanced scorecard to track progress, reassess targets, and make adjustments as needed. This continuous monitoring will enable you to stay on track and ensure that your organization is moving towards its strategic objectives.

Who needs a balanced scorecard?

01
Organizations of all sizes: A balanced scorecard can be utilized by organizations of any size, including large corporations, small businesses, non-profit organizations, and government agencies. It helps align strategy and performance measurement across different levels.
02
Executives and managers: Executives and managers often use balanced scorecards to monitor and measure the performance of their departments or teams. It provides them with a comprehensive view of key business metrics and helps them make data-driven decisions.
03
Employees and teams: Balanced scorecards can be used by employees and teams to better understand how their individual contributions impact the overall success of the organization. It promotes accountability, encourages collaboration, and fosters a culture of continuous improvement.
In summary, filling out a balanced scorecard requires identifying strategic objectives, selecting relevant performance measures, setting targets, assigning responsibility, gathering data, inputting data into the scorecard, analyzing the results, taking action, and periodically monitoring and reviewing the scorecard. It is a valuable tool for organizations of all sizes, as well as executives, managers, employees, and teams aiming to align strategy and measure performance effectively.
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Balanced scorecard is a strategic planning and management system used by organizations to communicate and align business activities to the vision and strategy of the organization.
Organizations that want to improve their performance management and strategic planning processes often use balanced scorecards.
Balanced scorecards are typically filled out by capturing key performance indicators (KPIs) in areas such as finance, customers, internal processes, and learning and growth.
The purpose of balanced scorecard is to provide a comprehensive view of an organization's performance by focusing on key areas related to strategy execution.
Information that must be reported on balanced scorecard includes KPIs, strategic objectives, targets, and initiatives.
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