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Raising Concerns and Complaints Policy Trust Board 1 September 2009 Northern Devon Healthcare NHS Trust Report to Trust Board Date Tuesday 1 September 2009 Agenda Number P1 Agenda Item Raising Concerns

How to fill out raising concerns and complaints

How to fill out raising concerns and complaints:

1. Start by clearly identifying the issue or problem that you want to raise a concern or complaint about. It could be related to a product, service, or any other matter that needs attention.
2. Gather all relevant information and documentation related to the issue. This may include invoices, emails, photographs, or any other evidence that supports your case. Having this information ready will help you explain your concern effectively.
3. Contact the appropriate person or department to address your concern. This could be a customer service representative, a supervisor, or someone specific who handles complaints within the organization. Make sure to provide accurate and detailed information about the issue.
4. Clearly communicate your concern or complaint in a concise and respectful manner. Explain the problem, the impact it has had on you, and what you expect in terms of resolution. Try to remain objective and avoid using aggressive or confrontational language.
5. Follow any procedures or protocols outlined by the organization for raising concerns or complaints. This may include completing a specific form, submitting evidence, or attending a meeting. Adhering to these procedures will help ensure that your concern receives the appropriate attention and resolution.
6. Keep a record of all communication and actions taken regarding your concern. This includes recording dates, names of individuals involved, and any resolutions or outcomes. Having a detailed record will be helpful if further action is required in the future.

Who needs raising concerns and complaints?

1. Individuals who have experienced a problem or issue with a product, service, or organization may need to raise concerns or complaints. This includes customers, clients, or even employees who have relevant concerns that need to be addressed.
2. Raising concerns and complaints can benefit individuals who seek resolution, accountability, or improvements in a particular area. By expressing their concerns, they contribute to the betterment of the products, services, or organizations involved.
3. Raising concerns and complaints is relevant for anyone who wants to be heard and have their issues resolved or addressed. It provides an avenue for individuals to express dissatisfaction, seek explanations, or request appropriate action.

Overall, the process of filling out raising concerns and complaints helps ensure that issues are properly acknowledged, investigated, and resolved, ultimately leading to improved customer satisfaction and organizational effectiveness.

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What is raising concerns and complaints?

Raising concerns and complaints involves formally expressing dissatisfaction or bringing attention to issues within an organization.

Who is required to file raising concerns and complaints?

Any individual who has concerns or complaints related to an organization or its practices may file raising concerns and complaints.

How to fill out raising concerns and complaints?

Raising concerns and complaints can be filled out by following the guidelines provided by the organization, usually involving providing specific details of the issue and potential solutions.

What is the purpose of raising concerns and complaints?

The purpose of raising concerns and complaints is to address issues, improve processes, and ensure that concerns are taken seriously and resolved effectively.

What information must be reported on raising concerns and complaints?

Information such as the nature of the concern, relevant dates, individuals involved, and any supporting evidence should be reported on raising concerns and complaints.