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Citizens Charter Service Manual A Customer Service Guide of the Cubic Bay Metropolitan Authority 2014 Edition Preface Republic Act No. 9485, otherwise known as the Attired Tape Act of 2007, endeavors
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Organizations providing front-line services to the public, such as government agencies, healthcare facilities, customer service teams, etc.
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Front-line services guide is a document that outlines the services provided by an organization directly to customers or clients.
Organizations that provide services directly to customers or clients are required to file front-line services guide.
Front-line services guide can be filled out by detailing the various services provided, the target audience, and any relevant contact information.
The purpose of front-line services guide is to inform customers or clients about the services offered by an organization.
Information such as service descriptions, service hours, contact information, and target audience must be reported on front-line services guide.
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