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EXCEL International Journal of Multidisciplinary Management Studies ISSN 2249 8834 TIMES, Vol.5 (6), JUNE (2015) Online available at zenith research.org.in CUSTOMER SATISFACTION TOWARDS THE FOG DEODORANT,
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My name is Neil Martin my title is I'd like to be known I am author of habit the ninety-five percent of behavior marketers ignore, and I am the founder and CEO of intellect a consulting company in Atlanta the real idea just came from watching my daughter use her cell phone you know teenager you know on the couch right beside the landline phone, and you know something occurred to her, she was online and she just you know whips her cell phone out and calls a friend, and you know the parent in me reacted like all parents do like wait a second that one cost me money the other ones free you know use that one, but then I realized that what she had done she's done unconsciously it was a habit, and so I do a lot of work with communications companies and I really started thinking about that idea about you know what we do unconsciously might explain a lot of the big problems with marketing so when I did my PhD a marketing was on customer satisfaction, and it was done all this research and I know always complicated mathematical modeling, and then I did this you know large scale analysis of all this research and discovered that customer satisfaction tells us almost nothing so that if I know how satisfied you are I cannot predict what you're going to do next you

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