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Ethical and Professional Excellence Conversations That Matter: Turning Best Practices into Best Performance 2013 NAME Administration & Finance Workshop Brian Polanski, Ph.D. Polanski & Associates Organizational

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1. Understand the reason behind their difficult behavior: Before trying to communicate with difficult people, it's important to understand the underlying reasons for their behavior. They might be going through personal issues or dealing with high levels of stress. Empathy and understanding can go a long way in effectively addressing their behavior.
2. Stay calm and composed: Difficult people often try to provoke others and create conflict. It's essential to remain calm and composed during the interaction. Take deep breaths, maintain a neutral tone, and avoid engaging in any confrontations. This can help de-escalate the situation and create a more conducive environment for effective communication.
3. Active listening: Listening attentively is crucial when dealing with difficult people. Allow them to express their thoughts and feelings without interrupting or judging. Give them the space to be heard and validate their emotions. Active listening can help build rapport and foster a sense of trust, making it easier to address any conflicts or issues.
4. Use positive language and non-verbal cues: The choice of words and non-verbal cues can significantly impact the outcome of a conversation with difficult people. Use positive language, avoiding accusatory or confrontational statements. Maintain an open posture, make eye contact, and use appropriate facial expressions to convey understanding and empathy.
5. Focus on finding solutions: Rather than dwelling on the problems or getting entangled in arguments, focus on finding solutions. Identify common ground, shared goals, and areas of agreement. This approach can help shift the focus from conflict to problem-solving, making it easier to reach a resolution and move forward.

Who needs communicating with difficult people?

1. Individuals in leadership positions: Leaders often encounter difficult people within their teams or organizations. Effective communication is critical in managing conflicts, resolving issues, and maintaining a productive work environment.
2. Customer service representatives: Dealing with difficult customers is a common challenge for customer service representatives. Effective communication skills can help diffuse tense situations, address customer concerns, and provide satisfactory solutions.
3. Mediators and conflict resolution professionals: These professionals specialize in facilitating communication between individuals or groups with high levels of conflict. They require strong communication skills to navigate through challenging conversations and guide parties towards resolution.

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What is communicating with difficult people?

Communicating with difficult people is the act of interacting with individuals who may be challenging or hard to communicate with.

Who is required to file communicating with difficult people?

Anyone who regularly engages with difficult individuals or works in a role that involves managing challenging interactions may be required to file communicating with difficult people.

How to fill out communicating with difficult people?

To fill out communicating with difficult people, individuals can document their experiences, strategies used, and outcomes of interacting with difficult people.

What is the purpose of communicating with difficult people?

The purpose of communicating with difficult people is to improve communication skills, conflict resolution abilities, and overall effectiveness in managing challenging interactions.

What information must be reported on communicating with difficult people?

Information that must be reported on communicating with difficult people may include details of the individuals involved, communication strategies used, outcomes of the interactions, and any learnings gained from the experience.