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Good afternoon, I have subscribed to PDFfiller and have even been charged $20 yesterday to use this program, however, when I try to log in, my password isn't recognized. Also, when I try to go back to change anything on my form, I find it time consuming to try to do this.I don't have a lot of spare time at work & I really don't like using the typewriter, because if I make a mistake & find it later.. I can't go back and change it, hence PDFfiller.. It says a msg will be sent to my email, however, I never receive this msg. It's not in my Inbox, Spam or Trash folders. I would like to use this program at work, so I don't have to use a typewriter. Can you help me with this log-in issue? Many thanks, Joyce Durbin From: Notification - PDFfiller <notifications@pdffiller.com> To: jdurbin_99@yahoo.com Sent: Wednesday, October 12, 2016 4:21 PM Subject: [PDFFiller] Thanks for subscribing to PDFfiller [ Do Not Reply ] Hello, Thank you for subscribing to the PDFfiller Monthly Personal plan. Your payment has been successfully processed. Your subscription details are as follows: Username: jdurbin_99@yahoo.com Subscription ID: 4k9cgm Plan Type: Monthly Personal, billed at $20 Next Automatic Renewal: 11/12/2016 You can now enjoy premium PDFfiller features that will enable you to edit, fill, and sign documents, collaborate with others, request digital signatures, eFax, and much more! You can also find documents you may need by searching our library of over 10M documents and fillable forms here. To change your payment information, cancel, or upgrade your subscription, visit My Account. You can review the cancellation and refund policy here or by speaking to our 24/7/365 support team. If you have any questions, please do not reply to this email, and instead please contact support by clicking the Contact Support button below. . Don't forget Download the PDFfiller app to access and edit your documents on the go, anytime, anywhere, from any iOS device. Thank you for choosing PDFfiller! The PDFfiller Team

Honesty and integrity are not something… Honesty and integrity are not something I align with online trial subscription. Most will hope you forget so they can charge you anyway. But PDFfilIer holds to a higher standard. I am NOT an employee forced to write a review. This for real just happened like 10 minutes ago. I signed up for a trial to complete a job for my employer. Forgot to cancel before the trial ended. I don't make much, so $96 was a hit I wasn't expecting or able to pay. Support had already approved and completed the refund and cancelation of my subscription before I had even finished explaining my situation to the rep in chat (Aiden). The email came from "Sarah from PDFfiller" explaining that it was taken care of while I was still chatting with the rep. I was expecting a battle. Now I expect to either sign up with PDFfiller when I have a more consistent need or get my boss to pay for the service. The platform was quick and easy to navigate. Based solely on this experience, I would recommend this platform if you are in need of creating these types of documents. The only thing I would change is that I couldn't find my payment options in my account info to see what card was used. Nor could I find an avenue to change my payment options.