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Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
How do you resolve an invoice discrepancy?
Accept the price difference, and post the invoice that has matching discrepancies. Revise the invoice amount to the expected amount, and post the invoice. Request a full credit and a new, corrected invoice from the vendor.
How do you resolve discrepancies?
Re-count the stock in question. Check if the stock exists in another location. Make sure the correct unit of measurement was used. Verify that the SKU or product identification number is correct. Ensure the product has not been mistaken for a similar product.
What is a billing discrepancy?
Overview. If the accuracy or completeness of an invoice is in question, a dispute may be filed with the vendor. A dispute is defined as any discrepancy showing something might not be true or accurate with the invoice or billing document which may result in delay of payment.
What is invoice matching?
Invoice matching is a concept wherein all the taxable supplies procured by a buyer and supplied by a seller are matched. The Government, through this concept, seeks to ensure the accurate transfer of Input Tax Credit (ITC) between the states and the parties in a transaction.
Do I have to pay a disputed invoice?
It is perfectly within a customer's rights to dispute an invoice. Invoices themselves are not legally binding and, without supporting paperwork and other evidence, the recipient does not have to pay them if they have an issue with them. An invoice might be disputed for any number of reasons: Faulty/poor goods/service.
What happens if you dispute an invoice?
If you dispute the entire invoice, simply state that you dispute the invoice in its entirety, then continue on with the reasons for your dispute. If any portion of the amount of the invoice is not in dispute, you might want to go ahead and send a payment for that amount. If you're doing that, let them know up front.
How long does a customer have to dispute an invoice?
Invoicing Basics: Disputing Invoices Such a practice is good customer service, although you will want to limit the time period in which a customer may dispute a bill. For instance, you could state that the client has ten days to voice any objections to the bill.
How do you handle a billing dispute?
Do not ever call to settle a bill or resolve a billing problem. State briefly all your true reasons why you should not pay the entire bill or some specific amount. Attach copies of all relevant papers. Request specific action by a specific date. Keep a copy of the letter.
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