Conform Appoint Article For Free

Hey guys, welcome back to another YouTube video. I'm super excited about these because this is the platform I'm using to answer questions from our clients and from people on social media, things I see on Facebook and messages from you guys. So, we are going to talk about conformation calls. I had somebody talk to me who got frustrated or sent me a message, they're frustrated when patients say they never received the confirmation call or email when they know that they did. I also have people who tell me all the time when I'm speaking, they get frustrated when the patients say, oh my gosh, you email me too much, you text me too much about these appointments. Okay, we need to talk about this because we're gonna have both sides of patients. We're gonna have the patients who complain that we text too much and we call too much. We're going to the patients say that they never got a phone call or text message when they know that they did. So how do we handle that? We can't fix that with our patients. We are gonna have some patients who are forgetful, always run late, don't get their voicemails, say that we never called them. That's just the way they run their life. We're also gonna have some patients who maybe are always annoyed by text messages and calls and always have something to complain about. There's just different kinds of people. Now, we could get really frustrated with our patients or we could just take a step back and say all right, what's our why here? What's our purpose? So let's talk about confirmations whether it's texting, emailing, calling, whatever. Let's just talk about the purpose of a confirmation. When I speak, I ask this all the time. What's the purpose of a confirmation, the confirmation call, text, whatever, email, postcard, and I hear things like, oh to remind them of their appointment, to make sure that they're coming, to offer great customer service and not that those answers are wrong but ultimately what my motto is, is it's butts in the chair, everything we do in the front office is about butts in the chair. Hashtag - butts in the chair. Okay, remember that. So when I'm making a confirmation call, a text message, an email to get a patient about to tell them about their appointment it's not just to remind them or to make sure they're coming, it's literally to get them to arrive and get their butts in the chair, okay. Now, every patient is different. Some patients, you can tell them they're appointment is in six months they read it in their calendar, they're gonna be there. You really don't even have to remind them. Then some patients you need to put it in their calendar, email, remind them, call them, text them, text them again, text in the morning of, call them and tell them to get out of the car and come into the office right. Every patient is different so we need to remember what or think about what's our purpose, our purpose is to get the patient to arrive and get their butt in the chair because if we don't get them in...