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I am older and my hand shakes so badly I cannot fill in forms -- it is a real life-saver, not to mention time-saver. I don't have to call someone in to fill the forms out for me, I've already recommended PDFfiller to a dozen friends!
2014-08-04
I am new to this program the search engine next to the description of the for would be great if you could see a picture of the for rather than having to click on it if it is not the one you want then back to the search engine
2016-06-19
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2016-06-19
I am impressed with feature this…
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2024-08-20
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2022-11-07
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2022-04-15
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2022-02-01
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I would consider what you need it for and the price. It serves a good use for pdf editing and file management.
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2021-02-11
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2020-09-24
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How do you measure first call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
hey everyone grown here for the flame Learning Channel in this video series we're going to look at conforming sequences in the flame 20:18 products these workloads particularly apply to flame and flame assist now in every production scenario you will probably be faced with some type of conform at one stage or another so that flame 20:18 products have a whole range of conforming tools to deal with most scenarios we're talking about EDL's XML and AAF flame 2018 also supports these formats from a range of products such as avid media composer Apple Final Cut Pro and Adobe Premiere to name a few please check the online documentation for a list of supported products and versions if you would like to follow along please click the link in the YouTube description to download the media alternatively if you're watching the podcast version of this video then type the displayed link in your favorite web browser in part 1 of this series we'll kick off with a basic conform this is a very straightforward scenario and things should work in a perfect sense for example perhaps your editing app is on the same machine and the file pods are all maxed the same the metadata is consistent in the production pipeline and you've even had the added benefit of keeping your media organized it would be amazing if this was the case all the time now with all that taken into account things should instantly link up so starting in a fresh flame project switch to the conform view to load an EDL AAF or XML right-click in the events list and choose the first option this launches a file browser and you could navigate to the downloaded files double click on the AAF to call up the preview window here you will find all the metadata relating to the AAF unlike EDL's which are just single layer timelines containing only tape name and timecode AAS and xml's are pretty smart and retain tons of metadata such as resolutions file paths file names time codes timeline layering and more this information comes from the exporting application flame can use all the existing metadata as it is but if you need to the AAF and XML menu gives you the option to change settings before you build the sequence in flame for example if the offline edit was done using low resolution media the AAF will store this information in flame you could force the AAF to conform at higher resolutions by changing these settings now the other options you have for easy conforming is that flame can use the original file paths inside the AAF and XML in order to locate and link to the media if it can't reach the media's original location flame can then perform a search within the vicinity of this AAF as an alternative location for the media obviously in this case the media is in the same directory as the AAF you could tell flame to step up the directory level or to and widen its search flame always scans the current directory and within any sub directories at the current level the final option I'd like to bring to your...
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