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User in Consumer Services
2019-03-02
What do you like best?
Really easy to use for my reports, I use this product to mark up and save PDFs for clients
What do you dislike?
Nothing really. It meets my needs and is easy to use and download
What problems are you solving with the product? What benefits have you realized?
Easily mark up reports for my clients
5
User in Insurance
2019-10-07
What do you like best?
I am able to take a pdf file and change to a jpeg very easily. This allows me to change pdf file so it can be put on FaceBook. I also use it to make corrections instantly when it will take a day or two to get someone else to send it. I simply erase the incorrect data and type in the correct.
What do you dislike?
I have found that the program is not intuitive and there is a fairly large learning curve. I still don't know all the functionality, but what I know it will do make it worth it to me.
Recommendations to others considering the product:
Good program and a great price. Well worth it!!
What problems are you solving with the product? What benefits have you realized?
Changing pdf to jpeg to put on Facebook and correcting documents instantly
5
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Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
Calculating FCR is as simple as taking the total amount of feed consumed by the flock and dividing it by the amount of weight gained or the number of eggs produced. In other words, FCR equals input divided by output.
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
Under Profile, select Tracking, Phone Calls. When the Phone Calls drop down opens, select Call Flows. 2At the top of the page, select + Add Incoming Call Flow at the top of the page. 3Select Basic Dial for a simple call flow that plays a greeting message to your caller and connects them to a recipient.
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