Analyze Contact Resolution Gratuito
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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
The software is very user-friendly and FAST! I have purchased several PDF software programs through the year and many times Nuance Scansoft PDF (ver. 2, 3, 4, 5, 6, 7) and have purchased the Foxit (Phantom PDF) one.
I can say that the ease, the speediness of filling out PDF forms and its online platform make PDF Filler my number ONE PDF software now.
I have only one recommendation. If you could make a tryout period available for the Professional and Business versions, that would be awesome!
2016-08-25
I find this really easy to use. We are travelling full-time so haven't got a printer. This saves us searching for a Library or private printer to use.
2019-06-28
What do you like best?
The program is very easy to use and takes care of my insurance form needs!
What do you dislike?
I have not had any downsides in using the pdf filler program
What problems are you solving with the product? What benefits have you realized?
It stores the forms and I can recall past billing for corrections I need to make
The program is very easy to use and takes care of my insurance form needs!
What do you dislike?
I have not had any downsides in using the pdf filler program
What problems are you solving with the product? What benefits have you realized?
It stores the forms and I can recall past billing for corrections I need to make
2019-08-15
What do you like best?
Free ability to fill and sign documents from any computer
What do you dislike?
Inserting images is not intuitive, and no mechanism to copy-paste fields within and between documents.
Recommendations to others considering the product:
Use this!
What problems are you solving with the product? What benefits have you realized?
It is one of my most frequently-used online tools. It has spared me needing to have a scanner.
Free ability to fill and sign documents from any computer
What do you dislike?
Inserting images is not intuitive, and no mechanism to copy-paste fields within and between documents.
Recommendations to others considering the product:
Use this!
What problems are you solving with the product? What benefits have you realized?
It is one of my most frequently-used online tools. It has spared me needing to have a scanner.
2020-02-10
Had a technical issue where I couldn’t…
Had a technical issue where I couldn’t find my document. Somehow it disappeared. Contacted support via the chat and they were able to resolve the issue within minutes! Thank you so much for your help and for fixing the issue so quickly!
2024-03-07
My first time
This is my first time trying some advanced features of pdffiller and I'm pleasantly surprised at all that I'm able to accomplish. I just created a team and pdffiller is worth the cost. We are so much better than before. Thank you pdffiller!
2023-02-27
Very interesting and helpful as I needed this to hopefully obtain a Passport. My original Certificate is barely readable. Thank you so much, Judith Mann
2023-02-03
It is a very friendly tool that help us and make the life more easy at the moment we handled a PDF file, is very easy and comfortable, options are also very helpful, I really recommended, I´d have been using this tool for more that a year and is very cool because all your documents are on your dashboard, so is easy to search for old documents that you will wanted to review.
2022-07-25
So far so good
So far so good. I like the friendly interface and the different options of sending processed files. I would like to request developers to incoporate "rotating page" for some documents that may be uploaded upside down
2020-08-19
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How do you measure one call resolution?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
How do you calculate resolution?
Formula: (Solved Tickets) / (Tickets Received) x 100 = Resolution Rate. Common uses of Resolution Rate. Important: We advise that when looking into Resolution Rate, you take into consideration the number of Reopened Tickets, because, taken alone, this metric won't tell you the entire story.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is call resolution?
In customer relationship management (CRM), first call resolution is properly addressing the customer's need the first time they call, thereby eliminating the need for the customer to follow up with a second call. Talk time (the average time an agent spends on each call) is a common call center performance metric.
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