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See for yourself by reading reviews on the most popular resources:
Its a good overall program although I had issues uploading my pdf assignment for school, and when I submitted it online, the pdf was completely blank. Not sure why this program did that.
2019-11-12
The PDF writer worked perfect for what I needed
Pretty easy to use and worked just as advised. I needed this to fill out PDF documents vs. printing them out and hand writing them. In addition finish product is neat and looks professional.
Don't have any negatives other than if it where free it would be even better, but the fee is small in relationship to what you gain.
2017-11-20
I simply just love it....
I can use it on the GO and there is no need for me to have a printer.
It's very easy to use and I can just access anywhere, All I have to do is simply just fill it out, save it and email it.... Who needs a printer.
2017-11-14
How to send a fillable document that can be returned in a completed state
I am new to using the pdf filler application in my business. When I sent my first document out, my client had a problem returning the filled out document. I used the chat feature to resolve my problem and received excellent help from Sam, who answered my questions and provided me with great resources.
2024-10-14
Nice experience
Nice experience, easy to understand my only dislike is the .45 cents fees that are deducted from your banking account during the free trial.
2023-07-26
I've been using PDFfiller regularly for over 2 years now, and it works wonderfully. I'm able to upload documents, add fillable lines, and get electronic signatures seamlessly. Customer service is also great - prompt and friendly in attending to any questions or issues. Makes running my business that much easier.
2022-05-05
Thank you, I am grateful!!!
This is such an amazing site / application. I have recently relocated to Puerto Rico from Philadelphia and I cannot be more appreciative in how much of a difference it has made upon me stumbling across this site.
~Nani
2021-11-12
What do you like best?
This platform is so easy to use. I usually get very annoyed with pdf files as most of the other websites I have tried have been a complete pain to make the adjustments I need. PDF filler allowed me to easily add the information, download, and save with my personal E-signature with my toddler on my lap ! I am very happy that I found them and will continue to use them for all my conversion needs.
What do you dislike?
I haven't really found anything that I dislike just yet. The monthly subscription is a bit pricy if you won't be using it often enough so maybe they could have pricing for example 4 downloads monthly etc.
Recommendations to others considering the product:
I would recommend
What problems are you solving with the product? What benefits have you realized?
I have been able to fill out pdf forms to submit documents online. It saves the time of printing the pdf, filling it out and then scanning.
2021-08-16
Great Customer Service
Very helpful. Excellent app. I had to cancel due to funding and Sarah helped me immediately. Excellent customer service. Thank you!
2020-10-18
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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