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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
This is an excellent program; however certain functions are difficult, especially "moving text" and aligning the text to create a uniform picture.
2014-07-01
What do you like best?
PDFfiller is easy to use and has widely varied functionality. From the editing of documents to the administrative/management aspects of the program, it is quick and simple
What do you dislike?
Some elements of the interface gets a bit busy. It ends up leaving me with a somewhat small visual operating space. It is worth mentioning, though, that this has improved a bit in the last six months or so.
What problems are you solving with the product? What benefits have you realized?
I'm using the templates to edit and send out letters, which I like. I'm also sometimes using the direct email function.
PDFfiller is easy to use and has widely varied functionality. From the editing of documents to the administrative/management aspects of the program, it is quick and simple
What do you dislike?
Some elements of the interface gets a bit busy. It ends up leaving me with a somewhat small visual operating space. It is worth mentioning, though, that this has improved a bit in the last six months or so.
What problems are you solving with the product? What benefits have you realized?
I'm using the templates to edit and send out letters, which I like. I'm also sometimes using the direct email function.
2020-02-03
PDFfiller Software
Great software to update, fill, and sign PDF documents.
User friendly, simple to use, easy way to make quick updates/changes to a PDF document, allows for PDF signatures to be completed, easy to make a document fillable, easy to share documents as needed.
Software can lag with larger documents, tutorials are beneficial when first learning advanced features.
2019-12-13
truly good people
I had made a mistake with my purchase plan, and Kara was extremely awesome in helping me get it resolved so fast. Such a. If weight off of my shoulders. Such good customer care. I’m so very appreciative of their team!
2023-02-27
I used the free trial to compile rent due ledgers for the ************** requirement. I did not cancel on time and was charged $180 dollars. I reached out to support and ****** returned my email within minutes. I provided my information to customer service specialist ****** and he fixed the problem. There wasn't any back and forth emails. It was straight to the point. Thank you ****** for being quick and professional.
2022-04-05
Superb customer service
Superb customer service! Swift replies, solution oriented, anticipated my needs & assured if I needed anything else. I’m grateful to be taken care of.
2021-05-30
Trusted website and customer priority
I think this is most trusted website I ever seen and customer service and compliant are very much priority for them. Customer service team is very quick and knowledgeable.
2021-05-28
This is exactly what I needed to be…
This is exactly what I needed to be able to edit some documents from 1999 for which I could only obtain pdfs.
2021-04-17
I really like the service a lot. It is user friendly and intuitive. I like that this also comes with Sign Now so that I can have all the forms I need for my business easy and accessible for me to get electronically signed.
I would give it 5 starts except in the Sign Now program the program should default to the text box for people to sign and then have the live signature be on a separate tab, so basically reverse what it is now. It is hard for some people to get to the text box for them to type their signature.
I use this all the time in my business and I would recommend it.
2020-10-18
For pdfFiller’s FAQs
Below is a list of the most common customer questions. If you can’t find an answer to your question, please don’t hesitate to reach out to us.
What if I have more questions?
Contact Support
How is first call resolution measured?
Examples of first call resolution definitions are: The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I get FCR?
Train Your Agents Well. Provide Your Staff With Cutting Edge Tools. Make Customer-Oriented Metrics A Priority. Focus On Frequently Escalated Call Types. Be Clear In Your Communications With Customers. Incentivize FCR Superstars. Get Valuable Agent Feedback.
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