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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
It was interesting using the PDFfiller on two different computers. On one I couldn't get the scroll down bar easily, whereas on the other it was simple. Don't know why. I also noticed that there were different options to determine exactly where on a line you could type, however, it was difficult to gauge.
FYI: I just started using this application.
2017-05-03
I love PDF filler overall. It is a little cumbersome for my purposes because I'm printing out documents for patients while they are seated in front of me. The pages take time to load. Maybe that is my computer. I have to click several times to get to the final print link. But, I like the ease of editing documents.
2017-05-18
For doing signatures electronically this is fantastic! As a transplant patient, it's not a good idea to leave the house during this corona virus time, so this work as a great method to get this done.
2020-04-05
Try Them Out
Give the trial period a go, you’ll be fully exposed to the functionality of the site. Customer support is communicative and relatively fast. The site wasn’t a fit for my personal needs, but the things that it did do, it does well. Reasonably priced also if you find yourself constantly editing PDFs.
2024-11-16
When I chatted with support
When I chatted with support, I had had two different people who took the files I had been trying to merge unsuccessfully and merge them for me!!! Similarly when I had trouble with blank pages and missing pages in a merged document I found out it was because I was using Edge as my browser instead of Chrome. It would have been best if that had been in the program itself, but support really came through to help me out.
2023-11-20
So helpful. I can fill out the form instead of scanning, printing, filling out, and then scanning again so that I can send it back. I did try other programs... this one is by far the very best.
2023-03-30
I needed to complete a form online and…
I needed to complete a form online and pdffiller was the perfect solution. I was able to find my form, fill it out on line and sign it online. I had no issues.
2022-01-08
If you ever happen to chat with Support…
If you ever happen to chat with Support for a technical issue --- Hope you get Paul.
Paul worked with me for nearly and hour trying to figure out why my form got skewed.
I shared out my screen with him -- he diligently and carefully figured out the problem and got it fixed.
Saved the day!
Kudos to Paul!!
2022-01-06
I wish it was a little easier to type things into my papers however I am getting the hang of it, I dont like that sometimes I will click in an area and the typing bar doesnt appear where I clicked on, but near the area, sometimes thats in the middle of a line on the page and thats annoying.
2020-05-22
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What if I have more questions?
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How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why first call resolution is important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I improve my first call resolution?
Keys to Improving First Call Resolution in Your Contact Center. Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is it important to resolve a customer's issue within the first contact?
Gain Customer loyalty: Resolving customers issues and concerns in the first call goes a long way. Customers feel they are being acknowledged and valued by the organization, eliminating the thought of switching companies. This improves customer retention and repeat businesses.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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