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The dashboard is well laid out and intuitive. It is easy to figure out the functions of buttons without referring to FAQ.
What do you dislike?
There is a little bit of a disconnect when saving your file, it's not always easy to figure where it is being saved.
Recommendations to others considering the product:
Start out with the trial. I think you will be impressed enough to purchase.
What problems are you solving with the product? What benefits have you realized?
For us it has eliminated the need to download, then print a document, fill out the blank fields, then scan it and email it to the requestor.