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What our customers say about pdfFiller
See for yourself by reading reviews on the most popular resources:
Need to have more option to edit a document, like Microsoft Word.
When editing a document, there needs to be page breaks added. it appears as one long document until you go to turn it into a PDF where it is then broken into pages. It is impossible to get the spacing right since you have to go back and forth with the document.
2017-07-26
So far so good. I have only been using it for two days so I'm still new but I think it is going to work well for my needs!
Follow up. A couple of weeks in and we are extremely happy with this subscription service. I work for a school district and have equipment to check out to various teachers in 28 different schools. This has really made my job easier..
2018-08-23
Admin just getting started with PDFfiller - so far this is great! Easy to use and appears to provide all desired options for helping to get our required results. THANKS PDFfiller!
2018-09-12
I really enjoy using PDF Filler! It offers a great variety of tools that make working with PDFs so much easier and more efficient. The features are user-friendly and save me a lot of time.
My only wish is that the monthly subscription was a bit more affordable, as it can feel a bit pricey over time. However, the quality and range of features make it a valuable tool that I keep coming back to. Overall, it's a fantastic service for anyone who works with PDFs regularly!
2024-11-06
pdf files editor
the PdfFiller software helped with the difficulties i had to edit many of my pdf documents.
a nice software to pdf but the can add more different type of documents
2023-02-07
Helpful.
I liked that is had documents on hand that I needed and was able to manipulated them and submit them for the purpose I needed them for.
It was a little tricky to use at first, but quickly figured it out.
2022-06-08
I work with a lot of county documents that are locked for editing. PDFFiller makes it is so I can mark up and edit. This give me the ability to highlight and do take-offs with in the pdf. Thanks!
2021-12-06
What do you like best?
Very user friendly and convenient.
Allows multiple options.
What do you dislike?
The pdf filling can be more friendly else
nothing to dislike.
It does what it us supposed to do.
Recommendations to others considering the product:
It is a good product - go for it!
What problems are you solving with the product? What benefits have you realized?
Allows splitting pdf, filling pdf documents and rearranging pages.
I have not used it for converting pdf to word so do not know how accurate it is.
2021-10-19
Excellent tool for managing and editing PDFs
This is a very convenient place to manage pdf documents. The lay out is simple and organized. I love that I can create templates and use those over and over as needed. Very handy tool.
2025-02-13
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What if I have more questions?
Contact Support
How is first call resolution measured?
The total number of calls resolved correctly on the first attempt divided by the total number of calls in a given period of time. The total number of calls resolved correctly on the first attempt divided by the total number of first calls.
What is first call resolution rate?
For a service desk, first contact resolution (FCR) is the percent of contacts that are resolved by the service desk on the first interaction with the customer. For live calls or web chats, this means that the customer's issue is resolved before they hang up the phone or end the chat session.
What does first call resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is FCR in ITIL?
First call resolution (sometimes called “first contact resolution” or FCR) is an industry recognized metric for the performance of the Service Desk. Analysts are measured on their ability to restore service to a user and close an incident during the first call or contact.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What does first contact resolution mean?
Definition of First Call Resolution First-call resolution (FCR) is an important contact center metric and element of customer relationship management (CRM). The term is self-explanatory: a contact center's ability to resolve customer problems, questions or needs the first time they call, with no follow-up required.
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