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I've edited 4 documents with pdf filler which was fairly easy considering the editing I needed done was fairly simple. I'm a little disappointed that there is no on-demand training because I've only used some basic features & would like to learn alot more on all of the features that are available & how to use them
2017-07-13
i love it! this is a real life saver for my small business, its given me a great start! i am almost totally reliant on this site and the app!!! thanks !!!
2018-09-20
Very easy to use. Have saved me so much time.
Saves time by not having to re-type documents and I can just add in names on pre-typed forms. It has been instrumental for changing contracts and names on documents
I think, if it isn't in place, a way to be able to use it on your mobile device. Most often, I'm on the go and things have to be changed or modified. This could be huge for a busy person like me.
2017-11-14
I've had an awesome experience using…
I've had an awesome experience using the service thus far. It has exceeded my expectations and has become a reliable "go-to" for myself and my team.
2024-05-12
Useful application. Efficient Customer service
Useful application. I also had an issue with the payment and their customer support helped me out very quickly. Impressive service, thank you!
2023-05-07
I had to provide a Care Providers Log Sheet and there is no such thing for In-Home Care Providers. Long story short PDF Filler allows me to change and make one that I could use for MONTHLY.
2023-04-28
I really like the service a lot. It is user friendly and intuitive. I like that this also comes with Sign Now so that I can have all the forms I need for my business easy and accessible for me to get electronically signed.
I would give it 5 starts except in the Sign Now program the program should default to the text box for people to sign and then have the live signature be on a separate tab, so basically reverse what it is now. It is hard for some people to get to the text box for them to type their signature.
I use this all the time in my business and I would recommend it.
2020-10-18
I used you to arrange a document and I…
I used you to arrange a document and I must point out that it was easy to operate and arrange. Very convenient to use and the customer service is pleasant and courteous.
2020-10-17
SPEECHLESS HOW FLAWLESS THIS APP IS!!! I LOVE IT!
IT WAS SIMPLE, ACCURATE, AND VERY PROFESSIONAL! I'LL NEVER USE ANOTHER APP. EVERYTHING I NEED IS WRAPPED UP IN THIS SINGLE PROGRAM!!
2020-07-02
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What if I have more questions?
Contact Support
How can I improve my first contact resolution?
Understand Your Issues and Fix Them. Analyze Customer Contact Behavior to Anticipate Their Needs. Invest in Call Center Software that:: Optimize Your Support Structure. Engage in Total Contact Ownership.
Why is First Contact Resolution important?
FCR not only helps gauge customer satisfaction the higher your first-call resolution rate, the more satisfied your customers tend to be and, as a result, drive customer loyalty, but also measures your agents' efficiency and, ultimately, acts as an important factor in contact center profitability.
How do I drive my first call resolution?
Ask the customer if the problem has been resolved. Post-call customer satisfaction survey. Give your staff the authority they need. Have I resolved your issue? Conduct a contact driver analysis across teams. Cross-train agents. Capture the 'No's. Drive down customer effort.
What is the industry standard for first call resolution?
According to research from Metricate, the First Call Resolution industry standard is 74%. This number varies significantly by product, industry, etc. To elaborate on the First Call Resolution industry standard, anything south of 40% is considered low, and anything north of 90% is considered high.
What is a good FCR rate?
Generally, the industry benchmark for FCR is between 70 and 75%. However, there are many ways to measure FCR, and percentages will likely change depending on the method you use. This makes it impossible to accurately benchmark FCR across the contact center.
What is contact resolution?
First contact resolution, also known as one-touch resolution or first call resolution, is a metric used to measure the percentage of customer inquiries that are resolved by a company's customer support agents or representatives in a single conversation or interaction.
How can I improve my call flow?
Optimize your Homepage. Think about call redirection before voicemail. Take care of your audio files. Make your DTMF menus easier. Adapt your Call Flow to your opening hours.
Why is Call Flow important?
Configuring your call flow is an important part of utilizing the features that your phone service provides you. Utilizing your call flow effectively can be hugely beneficial by saving you both time and resources and by helping provide a positive customer experience.
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