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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
It is a little hard to learn and it is a little expensive, but it is the best "filler" program I have ever used and I am glad and grateful to have it.
Easy Auto-Renew Subscription Refund
Like most sites that offer small services with yearly or monthly subscriptions, you most likely run into the "auto renew subscription" headache. While it is frustrating (as this happened to me with PDFfiller), it is always nice to have a little forgiveness. Before I disputed the transaction with my bank I "calmly" contacted PDFfiller support asking if I could be refunded for this un-consented transaction of $72. It only took 5 mins with customer support to give me a full refund. And for that hasty/easy relief they gave me (as well as a refund with no questions asked) I give them 5 stars. Also, not to mention, it is a great PDF filling software.
I had an occasion to need a form filler…
I had an occasion to need a form filler on a PDF. I found PDFfiller online and tried it with a trail. It did exactly what I had wanted and it was easy to use. I guess I forgot to cancel the trial so it did go into an annual charge. I don’t need a PDF form filler on an ongoing basis. When I saw the annual charge on my PayPal account I called immediately. I explained what happened and they immediately said they would close the account and refund my money. No hassle just very polite support person and efficient. Should I ever have an ongoing need of a PDF form filler I will absolutely buy PDFfiller. It works and they believe in customer support. A rarity today.
Great service
Great service, and extremely helpful. this is fantastic if you own a business or just need professional documents done. i love this and recommend it to all.
I was in touch with pdfFiller customer…
I was in touch with pdfFiller customer support over chat this morning to discuss a situation with our account. They were extremely responsive, the situation was solved in minutes. They're a trustworthy company, I highly recommend them.
Not very user friendly
Not very user friendly. The "sign-up" commitment is not good... Inevitably some people will forget to cancel and then will be hit with a high annual charge...
sometimes the app freezes and takes a few minutes to...
sometimes the app freezes and takes a few minutes to load which can be inconvenient when files are needed quickly. Also some features also drag for example the signature portion. Overall great app which I use daily for my work.
The features are unmatched and the customer service has been outstanding! Anytime I have requested online support, I have received immediate and very detailed attention to help guide me through any feature, tutorial, description even with the ability to share templates or files and have customer support advise on any possible questions. This is what we've been looking for for all of our fillable forms and for obtaining e-signatures and it's at the best price point for businesses! Very excited to learn and use more of the features with PDFfiller!