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To Whom It May Concern,
I need to let you know that I jumped the gun on submitting my prior severely bad review. Knoll G ended up figuring out the issue and assisted greatly in resolving it. She had much more patience than I had as I had been trying to figure out where everything had been changed to from when I used your site the year before. After 4 hours of much frustration, Knoll G saved the day. I would like to ask for you to somewhat disregard my initial review. I only say somewhat because I feel that the site had such a huge change from last year's "easy to use" formatting. I never needed to use support help. That said, I would like to praise Knoll G. She never gave up even when I did. Huge THANK YOU for not giving up Knoll! You're great and I hope you get some sort of reward for going above and beyond.
I would also like to add a technical note...I don't know how everything is viewed on the companies side, but it was very difficult to work with support in terms of the chat box. Every time Knoll G gave me a direction to go and I went (which means the screen changed), I would lose the chat box and had to wait for Knoll G to type and send me something before the box would reappear and then I could respond. It only added to my then current frustration so your site coders might want to look into that.
I had a difficult time with it and it took a long time just to fill out passport forms for my wife and I. I just could not get the hang for it, but someone smarter than me and maybe younger, I am 72, will do much better with PDF filler.
Very simple and incredibly useful. This is my secret weapon as I can change, modify or update any PDF document and have it ready to go within minutes. Probably my most useful app.
Your software is brilliant.If you could lower your price for home users, it is bound to make a big difference for your company. Always remember, "many a drop make an ocean"
Firstly, I needed the form and capability to draft a residential Offer to Purchase. I've always just written offers by hand; needless to say it never looks as neat as a typed document. This did meet my needs.
Would be better if you didn't have to input personal card information for a one time use on a free item. Other than that, good experience because it was easy to navigate.
It was a little slow at the beginning…
It was a little slow at the beginning until all information required was visible to agent - perhaps of the template for reply used. After that it was very quickly resolved. Thank you for todays agent.
I was accidentally billed after…
I was accidentally billed after cancelling my subscription. I contacted the customer service and was completely blown away by the fantastic and prompt support i received. My refund was effected very very quickly....never had such excellent and responsive service. This first class customer support is second to none. Highly recommend pdfFiller. Thanks a bunch.Sandra
Absolute gold in my role in sales
Absolute gold in my role in sales - to condense a complex sales proposal into key points with notes, comments and sticky notes...it's been a massive help to my business.