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App produces error during install for smartphones. Should favor browser entry, or at least make link more prominent. Also, the way that some of the advanced features are not available to a subscription is a bit misleading they way they are presented IMO... At the very least, the base subscription should provide limited quantities of some of the more advanced features... (monthly counter etc.) ~ Because the casual user may really benefit from these features (in low volume.) And there's little incentive to not just "get by" with the free services if they're not available.
Bob T
I love this application. I work extensively with government forms for skilled nursing facilities. So far your program is the best for making the forms look professional and for ease of use!
Becke W
I couldn't find new forms to download… I couldn't find new forms to download from within the app but once I did find them online they were easy to work with
Dean
Excellent customer service This company is very customer orientated. The company support is excellent. No waiting about for answers to any queries, they reply straight away. They will do their upmost to help you. Very professional.
Karen Connell
Great after-sales support! I recently signed pdfiler demo version to convert a PDF to a word document but for for some reason it didn't work, not the point. Point it, I forgot to cancel my subscription and was billed for the year. I immediately cancelled my subscription and contacted pdfiler via the online chat. That answered within 20 seconds and immediately refunded my payment. Really great service - thanks!
Josh Lawson
Your representative promptly returned… Your representative promptly returned my message,and promptly accepted my request for a question I had that was very important to me. I am very appreciative of their service.
Sheri Waldner
Customer Service Is Great I used this service while at work and as a functional feature it is great, does what one needs it to do. However, as sometimes happens, I needed to charge this to my personal banking account at the time. When I left the company, I contacted their customer services team via their web based chat service and a kind lady named Monica answered my query. She was very helpful, diligent in helping me locate my details, and took her time to reassure me that the service subscription had ended and evening was a-ok. I know if I ever need to use this service I will come back, and part of the reason is because the customer care was absolutely spot on. Would recommend.
Mrs F Williams
I was just quickly looking for a template and bought the trial package and was fully refunded 2 days later. I was also able to cancel my subscription without any hassles. Keep up the good work !
Karen
I am pleased with how easy it is to use… I am pleased with how easy it is to use the app. The support given is great as any concerns I had were dealt with promptly and professionally.
Esmine Lundy
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