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My experience has been quite positive for the most part. There were some features I was unable to use successfully, but overall I found the service to be very useful.
Sandy
Easy to navigate Easy to navigate. I didn't have cash to send correspondence to the IRS. This is a great tool for sure. It's more difficult submitting a review though, just saying. Your date feature sucks.
james gatuma
pdfFiller has wonderful support. You can email them or use a chat feature. From the chat feature, I was able to do a remote session through zoom to get my issues resolved quickly. Through email they always respond within 20 minutes. Great customer service!
Melanie H
CUSTOMER SERVICE THE WAY IT SHOULD BE!! I was using pdfFiller to edit divorce documents I downloaded from the Court Clerks website. Being able to edit these documents was going to save me around $500 in attorney fees. When it was time to save and print I was directed to purchase the subscription. There are 2 options... you can pay for the whole year at once (paying $8 per month) or you can pay $20 per month and be billed each month. I accidentally authorized the whole year @$96 to be charged to my debit card. This was not my intention but I knew it was going to be such a hassle to get them to refund my money that had already cleared only to spend $20 with them. I contacted support thru the chat option anyway and found I was very wrong in my assumption. I was connected to Ray who in less than 5 minutes had refunded the difference of $76 back to my card and was inquiring if there was anything else I needed help with. This is how customer service should be and very rarely do I experience anyone who should bear the title of a customer service representative. THANK YOU RAY FOR YOUR HELP AND PDFFILLER FOR HIRING COMPETANT ENJOYABLE PEOPLE TO DEAL WITH YOUR CUSTOMERS.
Kelley Faulkner
it's been satisfactory so far how ever with the limitations i can't justify the cost especially the requiired annual payment in which i can't afford at this time and the use of the product will be limited and not on a consistent basis therefore i can't pay the annual fee at one time
Research D
They have excellent customer service. recommend highly. My profiles to their were thwarted due to hacked email on my end. Unlike any other online website subscription. ******* has many options and very easy to utilize. ***** ***, ****!
Holly M
I like the signature feature that gives a lot of options. I wish there was a better way to add information and have it look nice, but it does have the flexibility to add something anywhere, so that is nice.
Cindy
I mislead them on my intentions for the service level that I required. Once I brought it to their attention, I answered 3 questions; and the matter was immediately resolved. Outstanding customer service comms. !!!
William J Clements
Excellent customer service -- quick response time and great problem-solving ability. I found the PDFFiller app itself to be a little cumbersome to use. I'd hoped it would allow me to do what ***** does but for less money, but it was more like *********
Kate B
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