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The UI is outstanding and very effortless. Very impressed. My only issue was with advanced features. Would have liked to know ahead of time that they were additional fee. Everything looks included and don't like being told something cost money after the fact. Second, when telling me I had to upgrade to get additional feature, it should show the difference between what I am paying verses the new amount. I was on personal plan ($6) but to get the features I needed it was ($10). It said it was $10 for advanced plan but I didn't know if that meant $10 MORE than I was already paying. I had to open site in incognito mode, look at plans to figure it out... not fun. Lastly, I was trying to send 2 separate PDFs as one doc. It took me a while to figure out where Merge was. I didn't understand why all the options under Actions were greyed out. That was very frustrating and should be improved.
Julia R
I am just getting started. I am happy with the forms - only done one but in a panic- and you all came through. However, I signed up for the monthly plan and I got a bill saying the amount was $180 - the annual amount.How can I verify that I signed up and will be billed monthly at $15.00? I will be happy to do a survey in a month or two.
Georgia G
EASY TO USE, TRULY ALLOWS ONE TO EDIT PDFS. I WOULD LOVE TO SEE MORE FONTS AND THE ABILITY TO SET THE FONT SIZE MANUALLY, AND SMALLER THAN SIZE 8. OTHER THAN THAT, GREAT, USEFUL APP.
MING W
The app and customer support is great! The app itself is great, no doubt. Recently I encountered some problems with logging in and contacted the support team and they resolve my problem in 10 minutes. Outstanding customer support! 10/10
Dmitry
This is a great program if you need this service. We needed it at one time, but did not realize we could do this on line. I would recommend it to anyone who is in the business of needing documents filled out, signed and delivered.
Wanda K B
It could be a little better if you put hints on tools that explained how to set and adjust them, but only if the person hovers over the tool without clicking it.
Anonymous Customer
I had an issue merging documents using… I had an issue merging documents using my account. I submitted a help ticket and momentarily I was contacted by a representative who quickly began troubleshooting the issue with me. The issue was resolved! I will continue being a paid pdf-filler customer for years to come!
Nikki
I had used a free trial to recomplete a teacher application. However, I ended up cancelling when I didn't find it to be as user friendly as I thought it would be . I was charged when the one-month subscription was up and wrote to let them know I had a snip of my cancelled screen.They were very responsive and I was able to get a full refund. "
Shannon S
I love the product just don't have the need to justify a full subscription. I enjoyed the trial period and had great Customer Service when needed. Very prompt with replies. I would recommend this product.
Kim R
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