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DIVISION OF HUMAN RESOURCES Office of Classification Examination 401 222-2172 Rhode Island Relay 711 CIVIL SERVICE EXAMINATION ANNOUNCEMENT THESE EXAMINATIONS ARE BEING OFFERED TO ESTABLISH A CIVIL SERVICE LIST THAT WILL BE IN EFFECT FOR UP TO FOUR YEARS CAREER SERVICE Examination 6270 CUSTOMER SERVICE REPRESENTATIVE I DMV SALARY RANGE 34 368- 37 389 Pay Grade 15 EXAMINATION WEIGHT 100 WRITTEN GENERAL STATEMENT OF DUTIES In the main office or a b...
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01
Start by gathering all the necessary information about the customer, such as their name, contact details, and any relevant account numbers.
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Use a friendly and professional tone when communicating with the customer, ensuring that all interactions are polite and respectful.
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Determine the nature of the customer's inquiry or issue and provide accurate and helpful information or assistance.
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Update the customer's account with any relevant notes or changes that may be necessary.
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Follow any specific guidelines or procedures provided by the company for dealing with customer inquiries and resolving issues.
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Thank the customer for their time and ensure that they are satisfied with the service before ending the interaction.

Who needs customer svc rep 1?

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Customer svc rep 1 is needed by individuals or businesses who require assistance with their products or services, including inquiries, technical support, or issue resolution.
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Customer svc rep 1 refers to the form or report that companies file to provide information about their customer service representatives.
Companies that have customer service representatives on staff are required to file customer svc rep 1.
Customer svc rep 1 can be filled out online or through a designated platform provided by the relevant regulatory authority.
The purpose of customer svc rep 1 is to ensure transparency and accountability in the customer service practices of companies.
Customer svc rep 1 typically requires information about the number of customer service representatives employed, their training programs, and any customer service feedback received.
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