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Request for Proposals (RFP)
For Contact Center Management and Enterprise Wide Phone SystemPROPOSALS DUE
Friday, June 19, 2015,
BY 5:00 PM Extend Electronic Copy (PDF file) to:
Tyler Killings, MARC
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Contact center management involves overseeing and coordinating the operations of a contact center to ensure effective customer service.
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Information such as call volume, average wait times, customer satisfaction scores, agent performance metrics, and contact center expenses must be reported on for contact center management.
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