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Questions & Answers Rev.22102014for customers transferring from HSBC (Cayman) Limited to Butterfield Bank (Cayman) LimitedTABLE OF CONTENTS Note: This information is applicable to retail (personal)
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How to fill out for customers transferring from:

01
Gather the necessary information: Before filling out the form, make sure to gather all the required information from the customers transferring from. This may include their personal details, contact information, previous account details, and any additional documentation needed for the transfer process.
02
Provide clear instructions: Ensure that the form provides clear instructions on how to fill out each section. Use simple and straightforward language, and consider including examples or tooltips to assist customers in providing the correct information.
03
Include relevant sections: Customize the form to include sections that are specific to customers transferring from. This may involve fields to capture the reason for the transfer, previous account numbers, contact person details from the previous provider, or any other relevant information that will facilitate a smooth transition.
04
Make it user-friendly: Design the form to be user-friendly and easy to navigate. Use clear headings and sections to guide customers through the process. Consider providing checkboxes, drop-down menus, or pre-filled options wherever possible to simplify the form-filling experience.
05
Include validation checks: Implement validation checks within the form to ensure that customers provide accurate and complete information. This can help minimize errors and avoid delays in processing the transfer request.

Who needs for customers transferring from:

01
Customers who are switching service providers: This form is essential for customers who are transferring their services from one provider to another. It enables the new provider to gather the necessary details and initiate the transfer process smoothly.
02
Service providers or companies facilitating the transfer: The form is required by the receiving company or service provider to obtain the necessary information from customers transferring from. It helps them streamline the onboarding process and ensure a seamless transition for the customers.
03
Regulatory bodies or authorities: In some cases, regulatory bodies or authorities may require customers transferring from to fill out certain forms to ensure compliance or record-keeping purposes. This form may be necessary to meet regulatory requirements and provide a record of the transfer process.
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Customers transferring from another service provider.
The new service provider.
Fill out the transfer form provided by the new service provider.
To inform the new service provider about the customer transfer.
Customer details, service plan details, and transfer date.
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