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CGMA COMPETENCY
FRAMEWORK
PEOPLE SKILLS CGMA COMPETENCY FRAMEWORK Comprises FOUR KNOWLEDGE AREAS
Technical Skills, Business Skills, People Skills and Leadership Skills. These knowledge areas are underpinned
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How to fill out people skills

How to develop people skills:
01
Seek opportunities for interpersonal interaction: Engage in activities, such as joining clubs or organizations, attending networking events, or participating in group projects, that allow you to interact with a diverse range of individuals. This will help you develop and refine your communication and relationship-building skills.
02
Focus on active listening: Practice active listening by giving your full attention to the person you are conversing with. This means avoiding distractions, maintaining eye contact, and truly trying to understand their perspective and feelings. Reflecting on what they are saying and asking follow-up questions will show your genuine interest.
03
Enhance your empathy: Empathy is the ability to understand and share the feelings of others. Strengthen this skill by putting yourself in others' shoes and considering their emotions and experiences. Show compassion and support when someone is facing challenges, and try to respond appropriately to their needs.
04
Develop effective communication skills: Communication is key in building strong interpersonal relationships. Work on expressing your thoughts and ideas clearly, while also being receptive to feedback. Pay attention to your non-verbal cues, such as body language and tone of voice, as these can greatly impact how your message is perceived.
05
Practice conflict resolution: Conflict is inevitable in any relationship, so it's important to learn how to resolve conflicts peacefully and constructively. This involves active listening, understanding different perspectives, finding common ground, and compromising when necessary. By managing conflicts effectively, you can maintain harmonious relationships and promote collaboration.
Who needs people skills:
01
Professionals in customer service and sales: People skills are crucial for individuals working in customer service or sales roles, as they need to effectively communicate, understand customer needs, and build rapport to provide excellent service and close sales.
02
Team leaders and managers: Effective leadership requires strong people skills. Leaders need to motivate and inspire their team members, communicate goals clearly, resolve conflicts, and create a positive and inclusive work environment.
03
Entrepreneurs and business owners: Successful entrepreneurs and business owners rely on their ability to connect with clients, customers, and employees. Developing people skills can help in networking, negotiating deals, and fostering productive collaborations.
04
Job seekers and employees: People skills are highly valued in the job market. Employers look for candidates with good communication, teamwork, and problem-solving abilities. Developing these skills can give job seekers a competitive edge and help employees advance in their careers.
05
Students and young professionals: Strengthening people skills early on can greatly benefit students and young professionals as they navigate their education and career paths. These skills can improve their ability to collaborate with classmates, work effectively in group projects, and establish lasting professional connections.
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What is people skills?
People skills refer to the ability to communicate, work well with others, and manage relationships effectively.
Who is required to file people skills?
There is no specific filing requirement for people skills, as it is a set of soft skills that individuals develop and utilize in various situations.
How to fill out people skills?
People skills are not something that can be filled out on a form. They are developed through practice, experience, and self-awareness.
What is the purpose of people skills?
The purpose of people skills is to improve communication, teamwork, and relationships in personal and professional settings.
What information must be reported on people skills?
There is no specific information to report on people skills, as they are intangible qualities that individuals possess.
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