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SharePoint Knowledge Base for SharePoint Administration Guide For SharePoint Server 2010, SharePoint Foundation 2010 This manual has been produced by MAPI Lab and contains essential information for
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How to fill out HarePoint knowledge base:

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Determine the purpose of your knowledge base: Before starting to fill out your HarePoint knowledge base, identify the specific purpose it will serve. Will it be used for internal knowledge sharing among employees or as a self-service resource for customers? Understanding the purpose will help you organize and structure your content effectively.
02
Create a categorization system: Develop a logical and intuitive categorization system to ensure easy navigation and quick access to relevant information. Consider the different topics or subjects that your knowledge base will cover and create categories or sections accordingly.
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Gather existing documentation: If you have existing documentation such as user manuals, FAQs, or tutorial materials, gather them together as a starting point for your knowledge base. Review and revise the content to make it suitable for the knowledge base format.
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Write clear and concise articles: When creating articles for your knowledge base, keep them clear, concise, and to the point. Use headings, subheadings, and bullet points to break down the information into manageable sections. Ensure that each article addresses a specific topic or problem and provides a solution or relevant information.
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Include multimedia elements: To enhance the usability and engagement of your HarePoint knowledge base, consider including multimedia elements such as images, videos, and screenshots. These visuals can help users understand complex concepts or steps more easily.
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Regularly update and maintain: Your knowledge base should be a living resource that evolves over time. Encourage feedback from users and make necessary updates or additions regularly. Stay vigilant about keeping the content up to date with the latest information, especially if your knowledge base covers software or technical topics.

Who needs HarePoint knowledge base:

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IT departments: IT departments can benefit from a HarePoint knowledge base to document technical procedures, troubleshooting steps, and common issues. This way, team members can access and share knowledge without having to repeatedly solve the same problems.
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Customer support teams: Customer support teams can utilize a HarePoint knowledge base to provide self-service options for customers. By including customer FAQs, step-by-step guides, and troubleshooting articles, support teams can reduce the workload and empower customers to resolve common issues on their own.
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Employees in large organizations: Large organizations often have a vast amount of internal knowledge that needs to be shared across different departments. A HarePoint knowledge base can be a valuable tool for employees to access company policies, procedures, best practices, and other relevant information in a centralized location.
By following the steps outlined above, you can efficiently fill out a HarePoint knowledge base and cater to the needs of different users, including IT departments, customer support teams, and employees in large organizations.
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Harepoint knowledge base is used to store and organize information and resources related to a specific topic or subject.
Anyone who needs to gather, store, and share information with a specific audience or team.
You can fill out harepoint knowledge base by creating articles, uploading documents, adding links, and organizing content in a structured way.
The purpose of harepoint knowledge base is to provide a centralized location for information and resources, making it easier for users to find what they need.
Any relevant information, resources, guides, FAQs, tutorials, or other content related to the topic of the knowledge base.
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