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CSU RMA AORMAPOLICY AND PROCEDURE NO. W4SUBJECT:CLAIMS HANDLING PROCEDURES AND GUIDELINESADOPTED:DECEMBER 8, 2009EFFECTIVE:DECEMBER 8, 2009AMENDED:SEPTEMBER 16, 2010MARCH 20, 2014 PURPOSE: The purpose
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Step 1: Begin by gathering all the necessary information related to the claim such as policy details, incident details, and any supporting documents.
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Step 2: Assess the claim to determine its validity and whether it falls within the coverage of the insurance policy.
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Step 3: Communicate with the claimant to gather additional information or documentation if required.
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Step 4: Document each step and action taken throughout the claim handling process.
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Step 5: Evaluate the claim and determine the amount of compensation or benefits entitled.
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Step 6: Prepare and send the necessary claim forms and documents to the appropriate parties involved.
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Step 7: Follow up on the progress of the claim periodically and provide updates to all parties involved.
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Step 8: Once a decision is reached, communicate the outcome to the claimant and any relevant parties.
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Step 9: Process the payment or benefits owed to the claimant.
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Step 10: Close the claim by documenting the outcome and finalizing any necessary paperwork.

Who needs claims handling procedures and?

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Insurance companies who need to handle claims submitted by their policyholders.
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Individuals or businesses who have experienced a loss or damage covered by an insurance policy.
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Claims adjusters or professionals responsible for managing and processing insurance claims.
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Legal professionals involved in the resolution of insurance claims disputes.
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Government agencies or regulatory bodies overseeing the insurance industry.
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Any party required to comply with legal or regulatory requirements for claims management.
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Claims handling procedures refer to the set of policies and practices followed by an organization when processing and managing insurance claims.
Insurance companies and other entities involved in the insurance industry are required to file claims handling procedures.
Claims handling procedures can be filled out by detailing the steps involved in processing claims, including documentation requirements, communication protocols, and timelines.
The purpose of claims handling procedures is to ensure consistency, transparency, and efficiency in processing insurance claims.
Claims handling procedures should include information on the process for receiving, reviewing, and settling claims, as well as details on customer communication and complaint handling.
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