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To Go! SpecialistAnswer Manage:# Corrective: 24 questions %1. If a guest calls to place a To Go! Order, how would you respond? A. What would you like? B. May I suggest an appetizer? Our Hot Artichoke
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How to fill out if a guest calls

01
Greet the guest and introduce yourself and your role
02
Listen carefully to the guest's request or query
03
Ask for the necessary information such as the guest's name, room number, and any specific details related to their request
04
Provide clear and concise instructions on how to fill out any required forms or documents
05
Offer assistance and guidance throughout the process
06
Double-check the filled-out information for accuracy and completeness
07
Thank the guest for their cooperation and assure them that their request will be taken care of
08
Follow up if necessary and provide any additional information or clarification needed

Who needs if a guest calls?

01
Any hotel staff member responsible for guest services and handling guest inquiries and requests
02
Front desk agents or concierge staff who interact directly with guests
03
Hotel managers or supervisors overseeing guest services
04
Reservation or booking staff who may need to input guest information
05
Housekeeping staff who may need to update guest records
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Any staff member involved in ensuring a smooth and satisfactory guest experience
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If a guest calls, it means someone is contacting you for a visit or to stay in your property temporarily.
The property owner or manager is usually required to file if a guest calls.
You can fill out the necessary information such as guest's name, contact details, duration of stay, purpose of visit, etc.
The purpose of filing if a guest calls is to keep a record of guests staying in a property for safety, security, and regulatory compliance.
Information such as guest's name, contact details, check-in and check-out dates, purpose of visit, etc. must be reported.
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