Get the free Cisco Unified CCX Database Schema Guide, Release

Cisco Unified CCX Database Schema Guide, Release 11.0(1) Cisco Unified Contact Center Express and Cisco Unified IP IVR Release 11.0(1) August 27, 2015Americas Headquarters Cisco Systems, Inc. 170

How to fill out cisco unified ccx database

How to fill out cisco unified ccx database

1. To fill out Cisco Unified CCX database, follow these steps:
2. Login to Cisco Unified CCX Administration using your credentials.
3. Navigate to the 'Subsystems' menu and select the 'Database' tab.
4. Click on the 'Add New' button to start adding a new record to the database.
5. Fill in the required fields such as Name, Description, and Type of record.
6. Provide the necessary information in the fields specific to the type of record being added.
7. Save the changes and verify that the new record appears in the database.
8. Repeat the steps to add more records as needed.
9. Make sure to review the Cisco Unified CCX documentation for detailed instructions.

Who needs cisco unified ccx database?

1. Cisco Unified CCX database is needed by organizations or businesses that use Cisco Unified Contact Center Express (CCX) for their customer service or contact center operations.
2. It is particularly useful for managing customer data, call routing, and agent information.
3. Companies that handle a high volume of customer calls or have complex call routing requirements can benefit from utilizing the Cisco Unified CCX database.
4. Furthermore, organizations that require advanced reporting and analytics capabilities can leverage the database to gather insights and improve their customer service strategies.

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What is cisco unified ccx database?

Cisco Unified CCX database is a relational database used to store and manage data related to Cisco Contact Center Express.

Who is required to file cisco unified ccx database?

Administrators and managers of Cisco Contact Center Express are required to file the Cisco Unified CCX database.

How to fill out cisco unified ccx database?

The Cisco Unified CCX database can be filled out by accessing the administration interface of the system and entering the required information.

What is the purpose of cisco unified ccx database?

The purpose of the Cisco Unified CCX database is to store and organize data related to the contact center operations, including customer information, agent performance metrics, and historical call data.

What information must be reported on cisco unified ccx database?

The Cisco Unified CCX database must include information such as agent login and logout times, call handling statistics, call routing configurations, and customer interaction details.