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Vol. 10, No. 12016COMPLAINT ANALYSIS USING 8D METHOD WITHIN THE COMPANIES IN THE FIELD OF AUTOMOTIVE 112. V. Alexa, 2I. KissUniversity Polytechnic Timişoara, Faculty of Engineering Hunedoara, Department

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What is complaint analysis using 8d?

Complaint analysis using 8d is a problem-solving methodology that involves eight disciplines to identify, correct, and prevent recurring problems.

Who is required to file complaint analysis using 8d?

Quality assurance teams, manufacturing teams, and any personnel involved in resolving customer complaints are required to file complaint analysis using 8d.

How to fill out complaint analysis using 8d?

To fill out complaint analysis using 8d, one must follow the eight disciplines which include defining the problem, forming a team, identifying and implementing interim containment actions, identifying the root cause, selecting permanent corrective actions, implementing corrective actions, preventing recurrence, and recognizing the team's efforts.

What is the purpose of complaint analysis using 8d?

The purpose of complaint analysis using 8d is to effectively address customer complaints, prevent recurrence of problems, and improve overall product quality and customer satisfaction.

What information must be reported on complaint analysis using 8d?

Information such as problem description, analysis findings, containment actions taken, root cause analysis, corrective actions implemented, prevention measures, and team members involved must be reported on complaint analysis using 8d.

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