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COMPLAINTS AND GRIEVANCE
PROCEDURES
AUGUST 2016
April 2016
July 2014
March 2011Updated
Updated
DevelopedCONTENTS
Introduction
Purpose
Scope
Related Policy
Review
Principles
Roles and Responsibilities
Guidelines
Procedures
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How to fill out complaints and grievance
How to fill out complaints and grievance
01
Start by clearly stating the reason for your complaint or grievance.
02
Provide any relevant details, such as dates, names, and locations.
03
Organize your complaint or grievance in a logical and coherent manner.
04
Clearly express the impact or harm caused by the incident.
05
Offer any supporting evidence or documentation, if available.
06
State the desired outcome or resolution you seek.
07
Submit the complaint or grievance to the appropriate authority or organization.
08
Follow up on the complaint or grievance if necessary.
Who needs complaints and grievance?
01
Anyone who has experienced wrongdoing, injustice, or mistreatment.
02
Individuals who have encountered unsatisfactory products or services.
03
Employees facing workplace issues or grievances.
04
Customers who want to voice their dissatisfaction.
05
Patients who have concerns about medical treatment or care.
06
Consumers who have been subjected to fraudulent practices.
07
Citizens who wish to report misconduct or corruption.
08
Students dealing with unfair treatment at educational institutions.
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What is complaints and grievance?
Complaints and grievance refer to expressing dissatisfaction or reporting a concern about a service, product, or organization.
Who is required to file complaints and grievance?
Anyone who has a concern or dissatisfaction with a service, product, or organization is encouraged to file complaints and grievance.
How to fill out complaints and grievance?
Complaints and grievance can be filled out by providing detailed information about the issue, your contact information, and any supporting documentation.
What is the purpose of complaints and grievance?
The purpose of complaints and grievance is to address and resolve issues, improve services, and ensure customer satisfaction.
What information must be reported on complaints and grievance?
Information such as the nature of the complaint, date and time of occurrence, individuals involved, and any relevant evidence should be reported on complaints and grievance.
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