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Agent Greeting and Whisper Announcement Feature Guide for Cisco
Unified Contact Center Enterprise Release 9.0(1)
First Published: June 15, 2012,
Last Modified: May 22, 2013Americas Headquarters
Cisco
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What is agent greeting and whisper?
Agent greeting and whisper is a communication tool used in call center industries. It allows agents to greet callers and communicate with each other privately during a call.
Who is required to file agent greeting and whisper?
Call center industries and businesses that use call center services are required to file agent greeting and whisper.
How to fill out agent greeting and whisper?
Agent greeting and whisper can be filled out through the call center software used by the agents. They can use the designated buttons or commands to send greetings and whispers.
What is the purpose of agent greeting and whisper?
The purpose of agent greeting and whisper is to enhance customer service, provide personalized greetings, and enable agents to communicate effectively during calls.
What information must be reported on agent greeting and whisper?
Agent greeting and whisper must include the caller's name, designated greeting message, and any private message intended for the agent.
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