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Agenda Item 9 Appendix 1South Downs National Park AuthorityComplaints and Feedback Policy Version 0.04 DraftComplaints and Feedback PolicyIntroduction This policy explains the South Downs National

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What is complaints and feedback policy?

A complaints and feedback policy is a set of guidelines and procedures established by an organization to address and resolve customer complaints and feedback.

Who is required to file complaints and feedback policy?

All organizations that provide goods or services to customers are required to have a complaints and feedback policy.

How to fill out complaints and feedback policy?

To fill out a complaints and feedback policy, organizations should outline the procedures for receiving, documenting, investigating, and resolving customer complaints and feedback.

What is the purpose of complaints and feedback policy?

The purpose of a complaints and feedback policy is to ensure that customer complaints and feedback are handled in a timely and effective manner, leading to improved customer satisfaction and loyalty.

What information must be reported on complaints and feedback policy?

A complaints and feedback policy should include information such as how complaints and feedback will be received, who will be responsible for handling them, and the expected timeline for resolution.

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