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OmniChannel Developers Guide Version 39.0, Spring 17×salesforcedocs Last updated: March 20, 2017, Copyright 20002017 salesforce.com, inc. All rights reserved. Salesforce is a registered trademark
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Chapter 2 omni-channel objects refer to the specific guidelines and requirements related to managing multiple communication channels in a seamless and integrated manner.
Any organization or business that utilizes multiple communication channels for their operations is required to file chapter 2 omni-channel objects.
Chapter 2 omni-channel objects can be filled out by providing detailed information about the various communication channels used, their integration methods, and any challenges faced in managing them.
The purpose of chapter 2 omni-channel objects is to ensure that organizations effectively manage and integrate their communication channels to provide a seamless experience for customers.
Information such as the types of communication channels used, integration strategies, challenges faced, and steps taken to improve omni-channel experiences must be reported on chapter 2 omni-channel objects.
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