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Complaints handling policy (NHS treatment) Promote Dental Practice Code of practice for patient complaints In this practice we take complaints very seriously and try to ensure that all our patients
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The complaints handling policy of the National Health Service (NHS) details the procedures and guidelines for addressing and resolving complaints from patients, staff, or visitors.
All healthcare providers and facilities within the NHS are required to have a complaints handling policy in place.
Healthcare providers can fill out the complaints handling policy by following the guidelines provided by the NHS and ensuring all relevant information is included.
The purpose of the complaints handling policy is to ensure that complaints are addressed in a timely and fair manner, leading to improvements in services and patient satisfaction.
Information regarding the process for filing complaints, timelines for resolution, contact information, and escalation procedures must be included in the complaints handling policy.
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