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COMPLAINTS and SUGGESTIONSSUNRAY Surgery welcome feedback from patients that can improve the service we provide. If you have any complaints please ask to speak to the Practice Manager in confidence

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How to fill out complaints and suggestions

01

Start by clearly identifying the complaint or suggestion you want to make.

02

Gather all necessary information related to the complaint or suggestion, such as dates, names, and relevant documents.

03

Find the appropriate channel or platform to submit your complaint or suggestion. This could be through a physical complaint box, online forms, customer service hotlines, or designated email addresses.

04

Follow any specific instructions provided for submitting complaints or suggestions. This may include filling out specific forms, attaching supporting documents, or providing your contact information.

05

Clearly articulate your complaint or suggestion in a concise and respectful manner. Provide relevant details and any evidence or supporting information to strengthen your case.

06

If applicable, suggest possible solutions or actions that can address the issue you are complaining or suggesting about.

07

Double-check all the information you have provided to ensure accuracy before submitting your complaint or suggestion.

08

Submit your complaint or suggestion through the designated channel or platform, following any necessary submission processes.

09

Keep track of any reference numbers, confirmation emails, or other proofs of submission for future reference.

10

If desired, follow up on your complaint or suggestion after a reasonable amount of time has passed. Engage with the appropriate parties to inquire about the progress or resolution of your matter.

Who needs complaints and suggestions?

01

Complaints and suggestions are relevant for anyone who wants to voice their concerns, provide feedback, or propose improvements within an organization, company, or any social setting.

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Customers or consumers who encounter issues with products or services often need a platform to communicate their dissatisfaction or suggest improvements.

03

Employees who face problems or have suggestions related to their workplace environment, policies, or processes may also benefit from expressing their concerns or sharing their ideas.

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Members of the public who have concerns or suggestions about public services, infrastructure, policies, or governance can utilize complaints and suggestions to ensure their voices are heard.

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In general, anyone who wants to contribute to the betterment and improvement of an entity or situation can make use of complaints and suggestions.

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What is complaints and suggestions?

Complaints and suggestions are feedback or grievances provided by individuals regarding a product, service, or process.

Who is required to file complaints and suggestions?

Anyone who has feedback or grievances about a particular product, service, or process.

How to fill out complaints and suggestions?

Complaints and suggestions can typically be filled out through online forms, email, phone calls, or in-person meetings.

What is the purpose of complaints and suggestions?

The purpose of complaints and suggestions is to provide feedback to improve the quality of products, services, or processes.

What information must be reported on complaints and suggestions?

Complaints and suggestions should include specific details about the issue, date and time of occurrence, and any relevant documentation.

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