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Complaint Handling Procedure and Escalation Policy COPYRIGHT STATEMENT This document is the property of Nottingham Rehab Ltd. and may not, without our express written consent, be copied in whole or
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01
Step 1: Gather all relevant information about the complaint, including the date, time, location, and people involved.
02
Step 2: Identify the specific issue or problem that the complaint is addressing.
03
Step 3: Determine the appropriate person or department to handle the complaint.
04
Step 4: Draft a formal complaint letter or form, clearly stating the details of the complaint and any supporting evidence.
05
Step 5: Submit the complaint to the designated person or department, either through email, mail, or in-person.
06
Step 6: Follow up on the complaint if necessary, by contacting the person or department in charge and seeking updates on the progress.
07
Step 7: Evaluate the response to the complaint and take any necessary actions to resolve the issue.
08
Step 8: Keep a record of the complaint and its resolution for future reference and auditing purposes.

Who needs complaint handling procedure and?

01
Any organization or business that values customer satisfaction and wants to improve their products or services.
02
Companies that want to maintain a good reputation and customer loyalty.
03
Government agencies or institutions that need a structured process to address complaints from the public.
04
Service-oriented businesses such as hotels, restaurants, or healthcare providers that regularly interact with customers.
05
Non-profit organizations that rely on public support and feedback to carry out their missions.
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Complaint handling procedure is a process or system put in place by an organization to address and resolve complaints from customers or employees.
All organizations that deal with customers or employees are required to have a complaint handling procedure in place.
The complaint handling procedure should be filled out by outlining the steps to be taken when a complaint is received and how it will be resolved.
The purpose of complaint handling procedure is to ensure that complaints are dealt with effectively, efficiently, and in a timely manner.
The complaint handling procedure should include details on how complaints will be received, documented, investigated, and resolved.
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