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Americas SAP Users Groups Ontario Chapter Meeting Customer Case Study: How SCI Logistics Maximized Their ExceltoSAP ProcessesIntroductions Brad Sutton, CPA, CGA Accounting Manager Financial Systems
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A customer case study is a detailed account of a company's experience with a particular customer, highlighting the challenges faced, solutions provided, and outcomes achieved.
Companies who have successfully completed projects or engagements with customers are required to file customer case studies.
To fill out a customer case study, companies typically gather information on the project scope, challenges faced, solutions implemented, and results achieved before compiling it into a cohesive narrative.
The purpose of a customer case study is to showcase a company's expertise, problem-solving abilities, and successful outcomes to potential customers or clients.
The information reported on a customer case study typically includes the customer's background, challenges faced, solutions provided, and measurable results or benefits.
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