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Call flow DesignSynthesys Call flow Design1SYNTHESYS CALLOW DESIGN
INTRODUCTION....................................................................................................4
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How to fill out callflow design - noetica
How to fill out callflow design - noetica
01
To fill out the callflow design in Noetica, follow these steps:
02
Start by opening the Noetica Callflow Designer tool.
03
Familiarize yourself with the available callflow design elements such as nodes, connectors, and actions.
04
Begin by adding a starting node to indicate the entry point of the callflow.
05
Connect the starting node to other nodes using connectors to define the callflow paths.
06
Add necessary nodes to implement desired functionality such as IVR menus, database lookups, or agent routing.
07
Configure each node by specifying the required actions, conditions, or data parameters.
08
Arrange the nodes and connectors in a logical sequence to reflect the desired callflow.
09
Test the callflow design by simulating call scenarios or connecting it to a test environment.
10
Once satisfied with the callflow design, save and deploy it to the Noetica platform for use in your contact center operations.
Who needs callflow design - noetica?
01
Callflow design in Noetica is needed by organizations or businesses that utilize the Noetica platform for their contact center operations.
02
This includes contact centers or call centers that handle inbound and outbound calls, customer service departments, sales teams, or any other entity that requires a structured and customizable callflow.
03
The callflow design helps in creating efficient and effective call routing, automation, and self-service options, leading to improved customer experiences and streamlined operations.
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