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World Class Customer ServicePresented By:Steve Bosnia, President Bosnia Communications Inc. Phone: 6108539836 Email: Steve coscia.com Website: www.coscia.com Rev 1.0 CCIACCAPA 2014Taught at more than100

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World class customer service refers to providing exceptional service and support to customers, exceeding their expectations and building strong relationships.

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Information such as customer feedback, service metrics, employee training, and improvements made to customer service processes.

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