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Chargebacks and disputed transactions When you make a purchase on your card, sometimes things can go wrong. If you pay with your Santander debit or credit card and your goods are faulty or damaged

How to fill out customer disputes claims chargebacks

How to fill out customer disputes claims chargebacks

1. Step 1: Gather all relevant documentation such as receipts, invoices, and communication with the customer.
2. Step 2: Review the customer dispute claim and understand the reason behind it.
3. Step 3: Verify the validity of the customer's claim by investigating the transaction in question.
4. Step 4: Prepare a comprehensive response to the customer dispute claim, addressing each point raised.
5. Step 5: Submit the response and supporting documentation to the appropriate authority or payment processor.
6. Step 6: Follow up on the claim regularly and provide any additional information or evidence as requested.
7. Step 7: Maintain open communication with the customer to resolve the dispute amicably, if possible.
8. Step 8: Keep records of all communication and documentation related to the customer dispute claim for future reference.

Who needs customer disputes claims chargebacks?

1. Businesses that offer products or services and accept payments from customers may need to deal with customer disputes claims chargebacks.
2. Payment processors, banks, and financial institutions involved in the payment process also need to handle customer disputes claims chargebacks.
3. Merchants who face fraudulent transactions or encounter dissatisfied customers seeking refunds or resolution may require customer disputes claims chargebacks.
4. Consumers who have made a payment and are facing issues with the purchased products or services may initiate customer disputes claims chargebacks to resolve the matter.

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