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BankingPredict Accurate CSAT Through Call Quality Improvement.mattsenkumar.comChallengeCustomer Prometheus company was seeking to improve their customer experience for their contact center in US.
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Who needs contact center agents?

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Companies and organizations that have customer service departments or need to handle a large volume of customer inquiries and support
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Contact center agents are individuals who work in a contact center and are responsible for handling customer inquiries and providing support.
Employers who operate contact centers are required to file information about their contact center agents.
Contact center agents information can be filled out through a designated form provided by the relevant authorities.
The purpose of contact center agents is to ensure that employers have accurate records of the individuals working in their contact centers.
Information such as the name, contact details, job title, and working hours of contact center agents must be reported.
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