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Holding Difficult Conversations June 12, 2018, Presented for Texas Department of Information Resources as part of the Technology Today Series. Ryan SoissonHolding Difficult ConversationsWelcome! Host
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01
Before the conversation, identify your objectives and what outcome you hope to achieve.
02
Choose an appropriate time and place for the conversation where both parties can feel comfortable and uninterrupted.
03
Start the conversation by stating the facts objectively without making assumptions or passing judgment.
04
Use active listening skills to understand the other person's perspective and validate their feelings.
05
Express your own thoughts and feelings using 'I' statements to avoid sounding accusatory or aggressive.
06
Stay calm and composed throughout the conversation, even if the other person becomes defensive or confrontational.
07
Seek areas of agreement or common ground to build upon and find solutions that satisfy both parties.
08
End the conversation by summarizing the main points discussed and clarifying any action steps or follow-ups.
09
Reflect on the conversation afterwards to identify areas of improvement and learn from the experience.

Who needs holding difficult conversations?

01
Anyone who wants to address conflicts or issues that are affecting their relationships or work environment.
02
Managers or supervisors who need to provide constructive feedback or address performance issues with their employees.
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Couples or individuals in personal relationships who need to navigate difficult topics or resolve conflicts.
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Team members or colleagues who need to address sensitive issues or work through disagreements.
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Parents or guardians who need to have difficult conversations with their children about behavior or consequences.
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Holding difficult conversations refers to engaging in discussions that are challenging or uncomfortable, often involving sensitive topics, to address issues, resolve conflicts, or provide feedback.
Individuals involved in workplace environments, such as managers, team leaders, and employees, may be required to engage in and document holding difficult conversations as part of conflict resolution and performance management.
To fill out holding difficult conversations, one should prepare by outlining key points to discuss, document the conversation's content, and note any agreed-upon actions or follow-ups.
The purpose of holding difficult conversations is to facilitate open communication, resolve misunderstandings, address behavioral issues, and enhance relationships between individuals.
Information that must be reported includes the date of the conversation, participants involved, topics discussed, any issues raised, and outcomes or agreements made.
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